Terms of service

Terms and Conditions – Scanfit

1. General Information

Scanfit is operated by:

Scanfit ApS
Fruerhøj 28
2970 Hørsholm
Denmark
CVR no.: 44671336
Phone: +45 32 73 71 23
Email: kundeservice@scanfit.dk

2. Pricing & VAT

All prices are displayed in the selected currency and include VAT where applicable.

For customers within the EU, VAT is calculated based on the customer’s location in accordance with EU VAT rules (OSS scheme).

For customers outside the EU, prices may be shown without VAT. Local taxes, customs duties, or import fees may apply and are the responsibility of the customer.

Scanfit reserves the right to change prices at any time without prior notice. If a price is clearly incorrect and you reasonably should have recognized this, we are not obligated to fulfill the order at that incorrect price.

3. Availability

In the event of delays, backorders, or out-of-stock items, we will inform you as soon as possible and provide a suitable solution, such as a refund or an alternative product.

4. Payment

We accept the following payment methods:

  • VISA / VISA-Dankort
  • VISA Electron
  • Mastercard
  • PayPal
  • MobilePay
  • Anyday

Payment is only charged once your order has been shipped. No additional card fees apply.

5. Reservation of Funds

If you pay using an international payment card, the amount will be reserved immediately.

The funds remain reserved until:

  1. The payment is captured when the order is shipped, or
  2. The reservation is released according to your card issuer’s terms

Please contact your card issuer for further information.

7. Delivery

We aim to ship orders placed before 13:00 (CET) on the same business day. Orders placed after this time are shipped on the next business day.

Delivery times may vary depending on destination country. Estimated delivery times are shown at checkout.

8. Right to Complain (Warranty)

Consumers are entitled to a 2-year warranty in accordance with applicable law.

The warranty covers defects in materials and workmanship. If your claim is valid, you may be entitled to:

  • Repair
  • Replacement
  • Refund
  • Price reduction

depending on the specific situation.

The warranty does not cover damage caused by misuse or improper handling.

Claims must be made within a reasonable time after discovering the defect. Claims made within 2 months are always considered timely.

If your claim is valid, we will reimburse reasonable return shipping costs.

Return Address

Scanfit ApS
Smedeland 9–11
2600 Glostrup
Denmark

We do not accept cash-on-delivery shipments.

For business customers, we reserve the right to remedy defects through repair rather than replacement.

9. Right of Withdrawal (Returns)

You have a 100-day right of withdrawal for purchases made through our webshop.

The withdrawal period begins from the day:

  • You receive your order
  • You receive the final item in a multi-item order
  • You receive the final part of a delivery consisting of multiple shipments

How to Exercise Your Right of Withdrawal

You must notify us within 100 days of receiving your order.

After notifying us, you have 14 days to return the item.

Contact:
📧 kundeservice@scanfit.dk

Your message must clearly state that you wish to exercise your right of withdrawal.

Refusing delivery without notification is not sufficient.

10. Returns

After notifying us, you have 14 days to return the product.

You are responsible for any damage that occurs during return shipping.

If needed, we can provide a return label for 49 DKK.

11. Condition of Returned Items

If the product has decreased in value due to use beyond what is necessary to determine its nature and functionality, a partial refund may apply.

We recommend returning the product in its original packaging.

Missing original packaging may result in a reduction in value.

100-Day Trial Policy

We offer a 100-day trial.

Even if the product shows signs of use (e.g. the body scanner), you are still eligible for a full refund if you are not satisfied.

12. Refunds

If you cancel your purchase, you will receive a refund of the amount paid.

Any depreciation you are responsible for will be deducted.

Refunds include standard delivery costs (excluding upgraded shipping options).

Refunds are processed:

  • Without undue delay
  • No later than 14 days after we receive your cancellation notice

We may withhold the refund until we have received the returned product or documentation proving it has been sent.

Refunds are issued using the original payment method unless otherwise agreed.

13. Privacy Policy

To complete a purchase, we collect the following information:

  • Name
  • Address
  • Phone number
  • Email address
  • Order details

We process your data to fulfill your order and provide customer support.

All personal data is handled in accordance with our privacy policy, where you can read more about:

  • How your data is processed
  • When it is deleted
  • Your rights

14. Complaints

If you wish to file a complaint, please contact:

📧 kundeservice@scanfit.dk

If we cannot resolve the issue, you may submit a complaint to:

Nævnenes Hus
Toldboden 2
8800 Viborg
Denmark

via their official complaint portal.

Complaint Requirements

To submit a complaint:

  • The product/service must cost at least 1,110 DKK and no more than 100,000 DKK
  • For clothing and footwear: minimum 720 DKK

A processing fee applies.

If you reside in another EU country, you may use the EU Online Dispute Resolution platform.

15. Standard Withdrawal Form

(Only complete and return if you wish to exercise your right of withdrawal)

To:
Scanfit ApS
Smedeland 9–11
2600 Glostrup
Denmark
kundeservice@scanfit.dk

I hereby give notice that I wish to withdraw from my purchase agreement regarding the following goods/services:

Ordered on: __________________
Received on: __________________

Name: __________________________________

Address: _________________________________

Signature: _______________________________
Date: __________________

(Only required if submitted on paper)

Last updated: March 20, 2026